Purchased our 2012 Forester from dealership. Brought it in for servicing when the check engine light came on. They didn't actually check the engine (which was leaking oil). Hooked it up to the computer and replaced cat/converter, but didn't actually check engine. Less than a month later and the engine is ruined due to lack of oil. Five year old car, just paid off with a useless engine due to service staff not checking engine when we brought the car in due to "check engine" light. Terrible service at Village Subaru AND Subaru America Customer Service. Will never buy a Subaru again!!!
We recently bought from Village Subaru and the experience was flawless. Erik Holm was delightful to work with. He had the most competitive price among 8 dealerships we reached out to. Eric found the car matching our specs within a day and threw in for free a few accessories that came with the car that we hadn’t asked for. All the negotiations were over email and on the pickup day Erik had all the paperwork ready and we were able to leave with our purchase in less than an hour. We highly recommend Erik and Village Subaru if you are in the market for a car.
THE SERVICE DEPARTMENT IS EXCELLENT, THEY GOT ME IN AND OUT IN NO TIME EVEN WITHOUT AN APPOINTMENT WHEN I HAD A TIRE PROBLEM. THEY WERE VERY FRIENDLY ,PROMPT,AND COURTEOUS. I WOULD HIGHLY RECOMMEND THEM .
I'm quite pleased. I do most of my own work but I don't have the tools to change a wheel bearing. I'm fussy. The service adviser Chris Backman, the mechanic, the parts manager, and the service manager were all very patient and accommodated all my questions. The work was done right and the cost was a little less than what they told me it would be. Thanks, everyone. I'm sure I'll be back again.
I recently looked a used vehicle here and decided that it was the one that I wanted to purchase. I put a down payment on the car, and thought everything was all set. I was going to pick up the car on a Saturday, then was called that day and told that they found something that they wanted to fix before handing over the keys. I was fine with that. In fact I am happy that they are attempting to make things right before I fully purchased the vehicle. However, I was then told that the part was going to be in on Tuesday and that I could pick up the car then. Tuesday came around and I received a call that it would not be ready and to come pick it up on Thursday. Now having it postponed two times, I called back on Wednesday to check if it was going to be ready on Thursday (I have to arrange a ride due to the distance that I live away from the dealership). If I hadn't checked up on the car, I would have made plans to travel to after work to pick up the car which is about a 1.5 hours from my home. I have been rather frustrated with this.
Best car buying experience ever!
Village Subaru is a US Car Dealer based in Acton, Massachusetts. Village Subaru is located at 61 Powder Mill Rd, Acton, MA 01720, USA.
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